Please note that our cookies is fragile and we cannot guarantee if there is any damage to our cookies during delivery process. However, we pack the product as safe as we can using bubble wrap and fragile sticker to make sure the carrier handle the product carefully.
Here are the carriers we usually use:
We use Gojek to deliver order in Bandung area. You can choose "Pick Up in Store" on shipping option, and order gojek by yourself to our store location. If you prefer to order Gojek automatically please order from our Tokopedia or Shopee official store.
- X-Trans (Bekasi & Jakarta only)
We highly recommend to deliver our product using X-Trans for customer in Bekasi & Jakarta, since it is the safest and fastest carrier we use this far. We will deliver your order to the X-Trans pooling in Bandung and you can pick it up at the requested X-Trans pooling near you on the same day. Please note that you need to pick up at the requested X-Trans pooling as it would not be able to deliver directly to your location. Delivery cost is Rp 40.000 for the first kilogram and Rp 6.000 for the next additional kilogram. X-Trans pooling are available in Bekasi and Jakarta, for more information please visit official X-Trans website or call X-Trans Call Center (021-3150555).
We will inform you the X-Trans receipt number and the detail after we place your order to X-Trans pooling in Bandung. Usually we will inform this information using SMS or Whatsapp. Kindly use the receipt number to collect your order in X-Trans pooling accordingly.
Our website don't have option for delivery using X-Trans, but if you would like to using X-Trans as your delivery option, please input your desired X-Trans polling manually in the field provided in the delivery method while checkout. The delivery cost will differ from the default delivery fee calculation and we will inform X-Trans delivery fee to your phone or email after we received your order.
- J&T Express
We use J&T Express to deliver order to another city, directly to your address. Choose this carrier directly upon purchase in our website and Tokopedia. Please consider that our product is fragile and sometimes minor or major damage happens during delivery process using J&T Express. For more information about this carrier please visit J&T Express website
We don't recommend any carriers that we never use before due to our fragile cookies texture, however it is optional.
Your order will be proceed for maximum one working day (Monday to Friday) after we receive the payment
Return & Exchange
As our product is perishable, all product sales are final. However, if you don't satisfy with the product you purchase, we offer refund and exchange under following circumstances:
- We guarantee to exchange any product with production defect such as spoiled, overcooked or any conditions caused by production failure
- You have 7 days to return the purchased product after you received the product
- We will be responsible for shipping cost if you were eligible for refund or exchange
Considering above conditions, please inspect the contents as soon as your order arrives.
Since the shipping process is out of our control, we are NOT responsible for the damage or loss due to result of shipment. All the damages or losses during shipping process is on your own risk.
If you have any other questions regarding Return & Exchange Policy, feel free to contact us here